Posts Tagged ‘net promoter score’
We’re thrilled to have been awarded the accolade of Highly Commended Tour Operator by the Ski Club of Great Britain, following the results of their 2017 Consumer Survey.
Announced at the Ski Club’s autumn party on Wednesday 25th October 2017, our MD, Michael Bennett, collected the award and said, “We’re delighted to win this Ski Club of Great Britain award and it’s testament to the hard work and dedication of the team”.
Ski Independence’s overall NPS in 2017 was 75 – well above the ‘Excellent’ benchmark of 50 points or more, and considered ‘World-Class‘ (70+). Needless to say we’re over the moon with the result!
The Ski Club’s annual Consumer Research Survey collects data from a huge number of UK skiers & snowboarders every summer, gathering Net Promoter Scores (NPS) for every company surveyed. The NPS measures the willingness of clients to recommend a company’s products or services to others, acting as a mark of customer satisfaction and trust.
Don’t hesitate to get in touch with our team of Ski Specialists for advice on where to ski this winter and to book your tailor-made ski holiday now. Call the team on 0131 243 8097 or request a tailor-made quotation online.