Once we have processed your order we will send you a confirmation invoice within 5 working days. You will then receive a voucher approximately two weeks prior to your departure. These will be sent with your tickets if you have booked your holiday with Ski Independence.

In the USA and Canada your lift tickets will either be waiting for you upon check-in at your accommodation, or you simply take the voucher to any ticket window in resort to exchange for your lift ticket (the method depends on the resort: please contact us if you require further information). You may also request that your tickets be delivered to another location if you wish. Your rep will advise you on where you may redeem your equipment rentals vouchers.

In France and Switzerland you will receive a map of your resort showing all the Skiset shops, and you can simply exchange your voucher at the shop located most conveniently to you in resort. If you have any questions before or after placing your order you can easily contact us by e-mail at ski@ski-i.com, or call us on 0845 310 3030

• If members of your party wish to order tickets for different durations or start dates simply process each order separately into your shopping basket.
• Where free tickets are offered e.g. for a child when an adult purchases a ticket then you must select the number of child tickets in the same order as the adult tickets are ordered. - The date you enter must be the date you will first ski using the pass.
• Tell us the exact number of days you will ski. In many resorts you can choose not to ski one or two days during the validity of the pass. As an example the pass might be described as 'six of eight days'. This would allow you to ski any six out of a total eight days. We just need to know the number of days you will ski.